![]() ![]() periodic software and firmware upgrades.via remote access to your NVR system/computer (upon your explicit request and authorization only).via our website in the form of how-to videos, a searchable knowledge base, frequently asked questions and extensive technical data.We provide technical support to our customers in the following ways This technical support is offered for the life of the product, which term shall be solely determined by Crystal Vision in its absolute discretion. In pursuit of this aim, we support our customers 8AM to 5PM in PDT Monday thru Friday except major holidays. ALARM PADLOCK REGISTRATIONIn order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at in the warranty registration section or in any other matter described in the instructions.Ĭrystal Vision Products strives to help all of our customers have an excellent experience with our products and get the equipment operating as quickly as possible. Please visit for a list of authorized Crystal Vision distributors. The Crystal Vision Limited Warranty is valid only if the product is purchased by the initial end user directly from Crystal Vision or an authorized Crystal Vision distributors. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Crystal Vision and do not affect this provision of this warranty. Crystal Vision is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. This warranty shall not apply to installation or the removal and reinstallation of products after repair.Ĭrystal Vision does not make any claims or warranties of any kind whatsoever regarding the Product’s potential, ability or effectiveness to prevent, minimize or in any way affect personal or property damage or injury. In no event shall Crystal Vision be liable for any special or consequential damages arising from the use of the Product or arising from the malfunctioning or non-functioning of the Product or for any delay in the performance of this warranty due to any cause beyond its control. Defects or damages arising by use of the Product in other than normal conditions (including normal atmospheric, moisture and humidity conditions).Įxcept as otherwise prohibited by law, this warranty is in lieu of other warranties, express or implied, and Crystal Vision neither assumes nor authorizes any person to assume for it any other obligation or liability in connection with the sale or service of the Product.Failure to use Crystal Vision approved accessories. ![]()
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